London Plumbers Seminar on Customer Relations


In a week that United Airlines had $180 million written off its value because of an item on You Tube that gave details in song about a broken guitar and received over 3.9 million views, 1st Action held a seminar which was attended by over 100 Plumbers and Heating Engineers in London. Richard Clarke, the company chairman addressed the audience in Ruislip and stressed how the internet had empowered the consumer. It had always been important for any tradesman who was working in a customer’s house to respect both the property and the privacy of the home but in 2009 [...]