1st Action Charges

Our Charges for Emergency Repairs

We try to keep it simple and ensure that you get good value for money for calling us out on heating and boiler breakdowns or emergency plumbing calls

We do not charge just for a  call out.

We do charge you a minimum charge for a diagnosis but this will be given to you when you call and in many cases our engineers will also be able to complete the repair within this price.

However if it cannot be dealt with like this the engineer will give a fixed price to carry out the job. You will be under obligation to pay the cost of the diagnosis charge given to you by our call centre but not under any obligation to accept any further costs without your full agreement

Our plumbers and gas engineers are expected to deal with your fault as cleanly and efficiently as possible and ensure that you are fully acquainted with what is being done and just how much it will be costing you.

1st Action Pricing Policy

1st Action has a clear and easy to understand policy on charging and any of our operatives who disregard this policy and in particular overcharge will be subjected to our disciplinary action.

We respect the recommendations of customers who are both satisfied and we hope, delighted with the service that we have provided.

We understand that all our customers are looking for a fair charge for the work that we have carried out for them.

Unfortunately as an emergency service the costs of some repairs are more expensive than had been anticipated but our customers return to us because they trust our judgement and that of our engineers.

We employ expert experienced engineers who we trust will provide you with the best solution to your problem

We set high standards and guarantee all our work with the exception of drain clearance.

We aspire to provide a high standard of workmansip to provide a long term solution to our customers but if you feel that our engineers have not met these high standards please let our customer services department know.

1st Action will always:

  1. Notify you on your first call to our office of the minimum costs for attending your premises to review your position and diagnose any faults along with the remedy. We will always make sure that your premises are safe before we leave.
  2. If the problem can be immediately remedied without any spare parts you will not be charged any further costs.
  3. Before commencing any further work our engineer will give you a firm price in writing that includes a detailed description of the work to be carried which will not be exceeded and will be the subject of the contract between us.
  4. This price will include and replace any initial charges for the diagnosis.
  5. In the very few cases when an hourly rate is quoted we will only charge for time spent at a job and the number of hours worked.
  6. Chargeable time spent off site collecting materials will not exceed 45 minutes unless agreed with you.
  7. 1st Action Plumbers will always supply and warrant any materials installed for both parts and labour to reinstall in the event of a failure.(Please note any parts supplied by a customer do not carry this warrantee)
  8. All parts supplied will be charged at reasonable rates.
  9. If an hourly rate has been quoted we will not charge for time spent away from the job unnecessarily, and our engineer or our office will always keep you informed before leaving the job.
  10. A 1st Action engineer will not waste time on the job at your expense.
  11. On completion of the job our engineer will present you with an invoice for the amount agreed with you before the job was commenced giving a detailed description of the work carried out.
  12. We will not charge for unnecessary work
  13. The 1st Action policy is to provide a first class service at a fair price – our pricing policy is to reflect this.
  14. We will not overcharge customers under any circumstances.

We keep our charges so that you are always aware of exactly what you are facing as we feel that too many times are we seeing on expose programmes that plumbers charge the earth for doing very little. Yes we charge a call out fee but rest assured that our heating engineers will endeavour to repair the fault within this price and usually this is the case, however should we need to come back to carry out further works you will be kept abreast of the further charges which will be explained in full by our plumbers in London for you. Other plumbing companies profess this but we have built our company on the back of this promise and that is why we are called out for thousands of boiler repairs a year.

We keep our charges so that you are always aware of exactly what you are facing as we feel that too many times are we seeing on expose programmes that plumbers charge the earth for doing very little. Yes we charge a call out fee but rest assured that our heating engineers will endeavour to repair the fault within this price and usually this is the case, however should we need to come back to carry out further works you will be kept abreast of the further charges which will be explained in full by our plumbers in London for you. Other plumbing companies profess this but we have built our company on the back of this promise and that is why we are called out for thousands of boiler repairs a year.

Comments (24)

  1. Elisabet Atteryd says:

    Hi,
    How much would you charge for a replacement of a shower mixer set?
    Regards,
    Elisabet

  2. tom says:

    hi
    please could you give me quote on fitting a washing machine ?

    thanks

    1. RC says:

      Hi Tom,
      Our price for fitting a washing machine if the pipework is already there is £78.00 inc VAT but if new pipework for the drain or water supply is necessary our plumber would have to give you a price before he starts.
      We hope to be of service to you. Please call us for an appointment at your convenience
      Regards

  3. Daniela says:

    Hi there,

    how much would you charge for checking and fixing leaking connection between sing pipe and dishwasher connector and changing washer on a sink tap?

    Thank you.

    1. RC says:

      Hi Daniela
      We would have to attend your property for £65 + VAT (£78) to diagnose the issue and repair it if possible within the price. If not, our engineer would give you a quotation for any new parts you might need.

      Please call 0208 48 98 986 and we can arrange for an engineer to call on you

  4. Mrs Cohen says:

    One of my radiator is not warming up at all. It is either the themostate valve need changing or a chemical clean up inside. How much do you charge for job like this one? Thanks. (We have combi boiler brand new)

    1. RC says:

      Hi Mrs Cohen,
      It could be a number of things affecting your radiator and from trapped air to sludge in the system. If you have had a new boiler recently the fitter should have checked and cleared the sludge or as you say it could be the valve.
      I suggest that you give us a call and we will send out a plumber to look at it for you. If it is a simple solution without any new parts we will charge you during normal hours £78 including VAT and then when he is there he will be able to diagnose the problem and give you a price for sorting it out for you. Please give us a call and we will be happy to help. Thank you for contacting us

  5. r.kilic says:

    hi how much will you charge to fit a new bath and toilet and sink

    1. RC says:

      Hi,
      We would be happy to give you a free estimate to do the work but our plumber would need to see the bathroom and the sanitary ware that you wanted to fit. Please call us and we will send someone round to give you a price without any obligation. Thank you for your enquiry

  6. Ms Filler says:

    Hi,
    Could you plz tell me how much an installation of washing machine would cost?
    Thanx.

    1. RC says:

      Please give our office a ring and they will be happy to discuss it with you. We need to know whether there was a washing machine there before and just how close the water pipes and the waste is to the place you want the washing machine.
      We hope to be of service to you

  7. denzil ojosipe says:

    hi how much would you charge if a sink has slightly fallen off the wall at the top

    1. Dan says:

      Hi Denzil,

      We can attend your property @ £65 + VAT to diagnose the issue and repair it if possible within the price. If not, our engineer would give your a quotation to refit the sink.

      Please call 0208 845 6500 and we can arrange for an engineer to attend your property.

      Regards

      Dan @ 1st Action

      1. denzil ojosipe says:

        ok so how much would the vat be on that

        1. Dan says:

          Hi

          That would be £78.00 inc VAT

          Regards

          Dan @ 1st Action

  8. Valerie Antoine says:

    How much would you charge to repair a dishwasher? My just broke I thought it was the fuse but it blow the fuse. The make is a Tecnik.

  9. J. BECKINGTON says:

    HOW MUCH DO YOU CHARGE PER HOUR FOR SOMEONE TO COME AND MEND A PIPE LEAK
    FROM HEATING LEAVING CEMENT AND CARPET DAMP SO WILL HAVE TO FIND LEAK.
    DO YOU HAVE A DISCOUNT FOR OVER AGE OF SEVENTY

    1. Dan says:

      Hi,

      We charge on a basis of £65 + VAT or quotation. Basically If we can attend and fix the works within £65.00 + VAT we will do so. If the problem requires more extensive works, then our engineer can give you a quotation.

      We offer a 5% discount to OAPS

      You can call to arrange an appointment on 0208 845 6500

      Regards

      Dan

  10. Mrs. Nugroho says:

    Hi there,

    How much do you charge for unblocked drainage? Many thanks.

    1. Dan says:

      Hi,

      We can attend at £30.00 + VAT for a simple plunge to clear the blockage. If the blockage requires rodding or machinery, then we work on a half hourly basis of £69.00 + VAT

      If you would like us to attend and clear your drains, please call us on 0208 845 6500

      Regards

      Dan @ 1st Action

  11. r sharma says:

    Can you give me a quote for the following:

    1. unblocking sink. the pop up has got stuck in the sink and needs to be “unstuck”.

    2. unblocking the drainage on the outside.

    Thank you.

    r sharma

    1. Dan says:

      Hi

      Unfortunately we cannot provide a quotation for drainage works, as we do not know how long it will take and how severe the blockage is.
      We can attend at £30.00 + VAT for a simple plunge to clear the blockage. If the blockage requires rodding or machinery, then we work on a half hourly basis of £69.00 + VAT

      Please call us on 0208 845 6500 to speak to one of my collegues and arrange an appointment.

      Regards

      Dan @ 1st Action

  12. mrs GARRETT says:

    how much do you charge to fit a combination cooker.including any vat

    1. Dan says:

      Hi Mrs Garrett

      We can visit your property and carry out a free quotation to fit your combination cooker. However, if you could call us, one of our operators would be more than happy to discuss this further.

      0208 845 6500

      Regards

      Dan @ 1st Action

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