Action Group – A Leading Group of London plumbers and heating Engineers
1st Action was originally established in 1995 by two Plumbing and Heating engineers in London.
They set out to supply a reliable local, plumbing service that would always answer the phone even when you needed an emergency plumber in the evenings, at weekends or in the middle of the night
By providing this high quality service and having reasonable charges for their services, 1st Action soon became the Number One in the field!
The Group has now grown to become one of London’s Leading Plumbing and Heating Firms and provides a complete Property Maintenance service
Within the Action Group of companies are now included local plumbers:-
Whilst all these businesses are offering a high quality service at reasonable local prices they benefit from the Groups resources.
The group is able to offer fully guaranteed workmanship and a 24 hr emergency service. All their engineers are fully insured and the groups customer services department offers a true support to all its customers.
The group has grown since those early days to become one of the leading Plumbers in London handling Boiler Repairs along with Boiler swaps and new boiler installations.
The 1st Action group also offers an emergency service by fully qualified and experienced electricians who are on call when you need them.
Call Centre at your service 24/7
The company’s call centre has up to twenty operators are taking your calls. The Call Centre operators are all trained to understand your problems and direct the right engineer to you.
All our engineers are carefully selected both for their technical knowledge and for their understanding of the need for care in your home. They attend regular training courses to discuss the Group’s policy on customer care and the need for good customer relations.
The company only employs engineers who on the Gas Safe Register and insist that all these Gas Boiler Engineers are up to date with all new developments or changes in the regulations in respect of gas boiler installations along with any other gas appliance. 1st Action realises that there is a great danger in a badly fitted gas installation and ensure that your safety is in good hands.
Through the 1st Action Group head office, all engineers are supported by a strong technical team ready to advise on any difficult technical problem that they might come across in your home.
Customer Care Department
Over the years 1st Action has built its reputation on good customer relations and you can rest assured that our Company Care department is there to help you.
Our Fully Trained and Proficiency Tested Local Emergency Maintenance Engineers are available 24 Hours 7 Days a week to attend to your problems quickly and professionally with the least disruption to your property and pocket
The Company’s Growth
With 1st Action Engineers now throughout Greater London and the South of England, the Group now also offers its services in Manchester and Greater Manchester, Birmingham and the Midlands
The 1st Action Management Team
1st Action is still a family business but the management team has been enhanced by specialists in Accounts, Marketing and IT systems. The company objectives and standards have not changed over the years and will continue into the future.