New Computer System for Call Centre

New Computer System for 1st Action Call Centre

To reinforce its claim to be first and fast the 1st Action call centre has had a new software system designed and installed to handle the calls more quickly and more efficiently.

Phone Centre
Phone Centre

The system has been designed and written specially for the company to ensure that we can be in immediate contact with all engineers and be able to give our customers the service that they deserve.

It was introduced by stages over the period from January 2009 and is now helping us provide the improved service that gets a plumber or gas installer to you quickly and keeps you informed if he or she is delayed.