Loading ...1st Action – One of the Leading Plumbing Firms in London
1st Action was established in 1995 by two Plumbing and Heating engineers in London.
At the time they discovered a gap in the market for a local, reliable Maintenance Company who will always answer the phone when you need them. Unfortunately it is normally in an emergency situation and these invariably occur – Evenings – Weekends – or Middle of the Night on a Sunday!
By attending to these emergencies quickly, carrying out the work professionally and making a reasonable charge for these services 1st Action soon became the Number One in the field!
One of London’s Leading Plumbing Firms
The company has grown since those early days to become one of the leading Plumbers in London with divisions handling Boiler Repairs and Boiler swaps along with new boiler installations.
Drainage Engineers
The company has a substantial drainage division with Drainage Engineers carrying the latest equipment to jet blocked drains and CCTVcamera equipment to examine drains and provide owners with a detailed survey along with a video of their drainage systems.
Electricians
1st Action also offer an emergency service by fully qualified and experienced electricians who are also on call when you need them.
Call Centre at your service 24/7
The company has a call centre based at its headquarters in Ation House, Park Royal where up to twenty operators are taking your calls. The Call Centre operators are all trained to understand your problems and direct the right engineer to you.
Our Engineers
All our engineers are carefully selected for not only their technical knowledge but for their understanding of the need for care and understanding in your home. They attend regular training courses to discuss the company policy on customer care and the need to build good customer relations.
Boiler Engineers
The company only employs engineers on the Gas Safe Register and is insistant that all these Gas Boiler Engineers are up to date with any new developments or changes in the regulations in respect of gas boiler installations along with any other gas appliance. 1st Action believe that there can be a great danger in a badly fitted gas installation and ensure that your safety is in good hands.
Technical Support
At the company head office they are supported by a strong technical team ready to advise on any difficult technical problem that they might come across in your home.
Customer Care Department
As the company has been built on a good customer relations policy you can rest assured that the 1st Action Company Care department is there to help you.
Our Assurance
Our Fully Trained and Proficiency Tested Local Emergency Maintenance Engineers are available 24 Hours 7 Days to attend to your problems quickly and professionally with the least disruption to your property and pocket
The Company’s Growth
With 1st Action Engineers now throughout the country the company now also offers its services in Manchester and Greater Manchester, Birmingham and the Midlands along with the whole of the South of England from Bristol through to Kent in the East.
We have Plumbers and Heating Engineers in Southampton, Brighton, Portsmouth and throughout Sussex and Surrey.
The 1st Action Management Team
1st Action is still a family business but the management team has been enhanced by specialists in Accounts, Marketing and IT systems. The company objectives and standards have not changed over the years and will continue into the future.
